Refund policy

All purchases made through the ReVased website are subject to the terms of this Refund Policy.

Because our flowers and plants are fresh, natural, and perishable products, all sales are generally final except as described below.

By placing an order, you acknowledge and agree to this policy.

1. Payment Terms

Full payment is required at the time of purchase unless otherwise specified by ReVased.

Payment must be made by credit card through our secure third-party payment processor. ReVased does not store or have direct access to your full credit card information.

All sales are final and non-refundable, except as expressly stated in this policy or where required by law.

2. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout, including:

  • the full delivery address (including apartment, suite, or unit number if applicable)
  • the recipient’s name
  • recipient contact information if applicable
  • the quantity of products ordered

ReVased cannot deliver to P.O. boxes.

Orders that cannot be delivered due to incorrect or incomplete delivery information are non-refundable and non-replaceable.

3. Standard Shipping Orders

All orders are shipped using Standard Shipping unless otherwise specified at checkout.

The estimated delivery window for Standard Shipping is 3–10 days.

Delivery dates are estimates and not guaranteed.

Because shipping carriers are third parties, ReVased cannot offer refunds, credits, or replacements for delivery delays alone.

If your order arrives outside the estimated delivery window due to weather, carrier delays, or other shipping disruptions, but arrives in good condition, the order remains non-refundable and non-replaceable.

4. Express Shipping Orders

Express Shipping deliveries are made Tuesday through Friday, excluding national holidays.

Orders placed Monday–Thursday before 11:00 AM EST typically arrive the next delivery day. Orders placed after 11:00 AM EST Monday–Thursday typically arrive within two delivery days. Orders placed Friday through Sunday typically arrive the following Tuesday.

If an Express Shipping order arrives outside the applicable delivery window, please contact us at hi@revased.com and we may, at our discretion, resend the order or issue a site credit.

5. Holiday Shipping Orders

ReVased may offer special shipping windows for certain holidays including Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas, which may be offered at an additional cost. Customers must select the applicable holiday shipping window before checkout for the delivery window to apply.

If such an order arrives outside the applicable delivery window, please contact us at hi@revased.com and we may, at our discretion, resend the order or issue a site credit.

6. Delivery Exceptions

ReVased is not responsible for delivery delays or undeliverable orders resulting from:

  • incorrect delivery information provided by the customer
  • recipient unavailability
  • business closures
  • delivery refusals
  • other delivery exceptions caused by the customer or recipient

Orders affected by these situations are not eligible for refunds, replacements, or site credits.

7. Order Changes and Cancellations

If you need to cancel or modify an order, please contact hi@revased.com as soon as possible.

If the order has not yet been sent to one of our farm partners, we may issue a site credit for the full purchase amount or make the requested changes.

Once an order has been sent to our farm partners, the order cannot be canceled, refunded, or credited.

8. Subscription Orders

For subscription orders:

  • Orders may be skipped or rescheduled before the subscription renewal date or within 24 hours after the renewal charge.
  • Changes cannot be accommodated after this time.
  • Subscription charges are non-refundable once processed.

9. Damaged or Incorrect Orders

Because flowers and plants are perishable products, refunds are not provided for subjective concerns such as bloom stage, natural variation in color or size, or personal preference.

Because flowers and plants are natural and seasonal products, variations in bloom stage, color, size, and overall appearance are normal and expected. Product images on the website are representative examples, and the actual arrangement received may vary slightly from the images shown.

Flowers may arrive in a partially closed bloom stage to ensure maximum freshness and longer vase life.

Proper care of flowers and plants after delivery is the recipient’s responsibility.

If you experience an issue with your order, you must contact hi@revased.com within 48 hours of delivery.

Your email must include:

  • a description of the issue
  • photographs showing the issue and the entire flower bouquet or plant received (for damaged or incorrect items)

Refunds, replacements, or store credits may be issued at the sole discretion of ReVased.

Requests received after the 48-hour window may not be eligible for review.

We want every customer to have a great experience with ReVased. If you have any questions about your order, please reach out to us at hi@revased.com, and our team will always do our best to assist you.

Last Updated: March 16, 2026