Help Center
Questions? We've got answers.
Everything you need to know about ordering, subscriptions, shipping, and caring for your flowers and plants.
Still need help? Email us at hi@revased.comOrders, Shipping & General Inquiries
Flowers — Standard Shipping: We ship your flowers to arrive 3–10 days after your purchase. We cannot guarantee specific delivery dates. We'll send your tracking number when your flowers are on the way! (Subscription orders always have free standard shipping.)
Flowers — Express Shipping: Express delivery is available for products in our Express Shipping Collection. Express deliveries are available Tuesday–Friday only. If you order Monday–Thursday: order by 11am EST to receive your flowers the next delivery day. Orders placed after 11am EST arrive in 2 delivery days. Orders placed Friday–Sunday arrive the following Tuesday.
Special Holiday Shipping: We sometimes offer special shipping windows for Valentine's Day, Mother's Day, Thanksgiving, Christmas, and New Year's. Please refer to the product pages in those holiday collections for specific delivery windows.
Plants — Standard Shipping: Plants ship 1–3 days after your order and should arrive within 3–10 days. We cannot guarantee specific delivery dates. We'll send your tracking number when your plants are on the way!
Any questions about your delivery window? Email us at hi@revased.com and we'd be happy to help!
We cannot guarantee specific delivery dates. Our standard shipping window is 3–10 days after purchase. If you have a specific future date in mind, email us at hi@revased.com as soon as possible after ordering and we'll do our best to accommodate you.
For time-sensitive occasions, we recommend ordering early.
We occasionally offer special Holiday Shipping Windows (i.e. Valentine's Day, Mother's Day, Thanksgiving, Christmas) or Express Shipping on certain products. If offered, this shipping window will be specified on the individual product page.
If you made a mistake on any part of your address — name, street, apt/unit, city, state, or zip — please email us at hi@revased.com immediately. If the order hasn't been prepared by the farm for shipment yet, we'll do our best to update it. Once the order has been prepared by the farm, we cannot make any changes to the address.
Please note: we cannot provide refunds or resend orders if any part of the address was incorrect at checkout. Address changes cause shipment delays — which aren't ideal for fresh flowers. We strongly recommend double-checking your address at checkout and in your order confirmation email.
If your order has already shipped, FedEx and UPS often allow you to pick up your package at a local location (a FedEx/UPS facility or a store like Walgreens). Go to your tracking link and click "Manage Delivery" to request a "Hold Location." The sooner you do this the better — once the package is out for delivery, it's too late.
Oh no — we're so sorry! We've thoughtfully developed our packaging and securely wrap each item to minimize damage in transit. That said, flowers and plants are delicate and perishable, and damage can occasionally occur. If your order arrives damaged, we will make it right.
Within 48 hours of delivery, please email hi@revased.com with: (1) a photo of the full bouquet or plant, (2) a photo of any damaged stems, and (3) a brief description of the damage. While transit damage is rare, your satisfaction is our top priority — please don't hesitate to reach out!
Our flowers ship straight from the farm and are cut specifically for your order, so they're very fresh, high-quality blooms. We don't guarantee a specific vase life, but with proper care you can generally expect at least a week — and often longer!
- Trim those stems — as soon as possible after delivery, trim each stem at an angle. This increases surface area so your flowers can drink more water.
- Hydrate! Your flowers have been in transit and will be thirsty. After trimming, place them into a vase with water right away. The vase should be about 1/2 full, with enough water to always cover the bottom of all the stems. Pro tip: remove any leaves that may fall below the water line, as this can increase bacteria in the vase.
- Use flower food — your flowers arrive with a flower food packet. Add about half upon arrival and save the rest for when you change the water. Out of flower food? Adding a little soda, vinegar, or even aspirin to your vase can help.
- Change the water frequently — every day is best, but every 2–3 days should be fine. This prevents bacteria and keeps your flowers hydrated. Re-trim stems every three days, or when the ends look brown or gummy.
- Have fun arranging! The flowers will arrive hand-tied and pre-arranged, but feel free to change this up! Try different vases, different arrangements, spread them into smaller arrangements around your home — whatever you like. Flowers are meant to bring joy!
- Share the love — show us your blooms! Email us at hi@revased.com or tag us on Instagram @revasedflowers for a chance to be featured.
Yes! We ship flowers and plants to all 48 continental U.S. states (excluding Alaska and Hawaii).
Yes! Here's how: (1) Add your item to the cart. (2) On the "Your Cart" page — before you reach checkout — you'll see a text box at the bottom where you can enter your gift note. Don't forget to sign your name! (3) After entering your note, click "Check Out" and it will be included with your order.
Please note: your gift note won't appear in your order confirmation email, but as long as you entered it on the cart page, it will be included. If you need help or forgot to add a note, email us at hi@revased.com.
Flowers: You can add a vase to most orders — just opt in on the product page before checkout. A few bouquets already include a vase, which will be noted on the product page.
Plants: We sell houseplants both in planters and in nursery pots. The product page will specify whether your plant comes with a planter or in a nursery pot.
Any questions? Email us at hi@revased.com.
Yes! We sometimes offer promo/discount codes to our customers. Only one promo code may be used per order. If you use a promo code on a recurring subscription, it will only apply to your first order.
To redeem: add your item to the cart and click "Check Out." At the top of the checkout page, enter your email address first (our system needs to verify eligibility), then enter your code in the "Gift card or discount code" box and click "Apply." If your order is eligible, the savings will be reflected in your total.
Questions? Email us at hi@revased.com.
Currently, we source our flowers from sustainable-minded farms in Ecuador and Colombia, and we source our plants from sustainable-minded greenhouses in the U.S.A.
We ship directly from our farm and greenhouse partners to your door, cutting out the distributor, wholesaler, and retailer middlemen. This means your flowers and plants arrive fresher, last longer, and have a smaller carbon footprint.
Our farm partners all take steps to reduce their environmental footprint, and have achieved rigorous certifications such as Rainforest Alliance, Fairtrade, Flor Ecuador, and BASC — holding them to the highest environmental and social standards.
You can learn more about our Sustainability Efforts here.
Yes! We offer corporate gifting programs for bulk orders, client gifts, employee appreciation, and more. Learn more about corporate gifting here or email us at hi@revased.com.
Subscriptions
Log in to your account at revased.com/account/login using the email you used to purchase. Any questions? Email us at hi@revased.com and we'd be happy to help!
Your monthly recurring subscription renews every 4 weeks. We ship your flowers to arrive 3–10 days after each renewal date. You can skip, reschedule, or cancel any time before your renewal date, or within 24 hours after the renewal charge has processed.
Your bi-weekly subscription automatically renews every two weeks. We ship your flowers to arrive 3–10 days after each renewal date. You may skip or reschedule before your renewal date or within 24 hours after the charge processes. You may cancel at any time.
Pre-paid subscriptions do not auto-renew. You pay in full upfront and receive one arrangement per month for the duration of your subscription. At the end of the term, you will not be charged again.
We're sorry to see you go! You can cancel your subscription by logging into your account at revased.com/account/login — please use the email address that was used to purchase the subscription.
Please cancel before your next billing date to avoid being charged for that delivery. We cannot issue refunds after an order has processed. Email us at hi@revased.com if you need any help.
Have a nice trip! You can always skip or reschedule your order as long as it's before your renewal date, or no later than 24 hours after your renewal charge has gone through. We won't be able to accommodate changes after that window. Log in to your account here to make changes. If you have any trouble logging in, you can always email us at hi@revased.com.
Of course! We can think of no better present than sending someone ReVased flowers or plants. Check out our pre-paid flower subscriptions, pre-paid plant subscriptions, or our one-time purchases. Don't forget to include a gift note at checkout! 😊
Our subscription arrangements are always a surprise — which our customers love! If you'd like to choose a specific arrangement, visit our one-time purchase collection.
Sure! Purchase your subscription and email us at hi@revased.com right after. We can hold your first delivery to start on your preferred month (as close to your requested date as possible) and adjust your upcoming deliveries accordingly.
Payment info: Log in to your account at revased.com/account/login using the email you used to purchase. You can update your payment method directly from your account dashboard.
Delivery address: Yes, you can change the address for each delivery. Log in to your account, select "Edit Info," then "Edit Shipping Address." Click save, and make sure to do this before your upcoming order has processed.
Need help with either? Email us at hi@revased.com and we'd be happy to assist!
Flower & Plant Care
Your flowers were cut fresh from the stem just for you — always remember to trim, hydrate, and care for your stems! Here's what to do:
- Trim those stems — as soon as possible after delivery, trim each stem at an angle. This increases surface area so your flowers can drink more water!
- Hydrate! Your flowers have been in transit and will be thirsty. After trimming, place them into a vase with water right away. The vase should be about 1/2 full, with enough water to always cover the bottom of all the stems. Pro tip: remove any leaves that may fall below the water line, as this can increase bacteria in the vase.
- Use flower food — your flowers arrive with a flower food packet. Add about half upon arrival and save the rest for when you change the water. Out of flower food? Adding a little soda, vinegar, or even aspirin to your vase can help.
- Change the water frequently — every day is best, but every 2–3 days is generally fine. This prevents bacteria and keeps your flowers hydrated. Re-trim stems every three days, or when the ends look brown or gummy.
- Have fun arranging! The flowers will arrive hand-tied and pre-arranged, but feel free to change this up! Try different vases, different arrangements, spread them into smaller arrangements around your home — whatever you like. Flowers are meant to bring joy!
- Share the love — show us your blooms! Email us at hi@revased.com or tag us on Instagram @revasedflowers for a chance to be featured.
Completely normal — and actually a great sign! Because our flowers ship farm-direct, they sometimes arrive pre-bloom or tightly budded. This means they are at peak freshness. Give them a fresh trim, fresh water, and a warm room and they'll open beautifully within 24–48 hours.
Yes! Visit our blog for detailed care guides on roses, tulips, lilies, ranunculus, gerbera daisies, anemones, tropical flowers, dried flowers, and more. We also include care cards with many orders.
Each plant has its own specific care needs. Check our plant care guide for care tips on a wide range of houseplants including Calathea, Crassula Jade, Echeveria succulents, Money Trees, Parlor Palms, and more. General tips: water when the top inch of soil is dry, avoid overwatering, and provide appropriate light for your specific plant.
Most flowers thrive in cool room temperatures between 65–72°F. Avoid placing them near heat vents, sunny windowsills, or cold drafts. Cooler temperatures at night can actually extend vase life significantly.
Account & Billing
You can log into your subscription account at revased.com/account/login.
If you do not have an active subscription, you can log in to your regular account to see past purchases here.
Please make sure to use the email address that was used to make the purchase. If you're still having trouble, email us at hi@revased.com and we'll be happy to help!
Because flowers and plants are perishable, we cannot accept returns. If your order arrived damaged or there is an issue with your delivery, please email us at hi@revased.com with a photo right away and we will make it right.
We cannot issue refunds after an order has processed. For full details, see our refund policy.
Log in to your account at revased.com/account using the email you used to purchase your subscription. You can update your payment method from your account dashboard. If you need help, email us at hi@revased.com.
Give-Back Program
We connect wedding and event hosts across the U.S. with nonprofits who can give their post-event flowers a second life. Instead of going to waste after your event, beautiful arrangements can brighten the spaces of senior centers, women's shelters, hospitals, and more. Learn more here!
Browse our Nonprofit Floral Donation Directory to find a partner organization near you. Ask us for contact information and reach out to the organization directly to arrange a drop-off after your event. They will be thrilled to hear from you!
We have 100+ vetted nonprofit partners across 44 U.S. states, including senior centers, women's shelters, cancer support organizations, hospitals, and more. Browse the full directory here.
Still have a question? We're here.
We're a small, friendly team and we love hearing from our customers. Drop us an email and we'll get back to you as soon as possible.