For purchasers, full payment is required at the time of purchase unless otherwise specified by ReVased. Payment must be made by credit card. Your credit card information will be processed by a secure third-party and ReVased will neither share nor have direct access to your credit card information.
Once payment is made, all sales are final and payment shall be considered non-refundable.
At the time of payment, you agree to provide ReVased with all necessary information for flower delivery, including but not limited to: (1) the exact and correct location of the delivery (the full and complete address, including any apartment number, building/suite number, or office number if applicable); (2) the contact person, and contact information for that person, at the time of delivery; and (3) the number of bouquets to be delivered. Please make sure to provide us with the full and correct shipping address at time of purchase. We cannot deliver to P.O. boxes. Any delays or undeliverable orders due to the incorrect shipping address being provided to us at the time of payment are non-refundable and non-replaceable.
Please note: as we are shipping a perishable product, FedEx places an "Indirect Signature Requirement" on our packages. If you'd like to change this setting, you can click "MANAGE DELIVERY" on your FedEx tracking page. There you can sign-in and leave Delivery Instructions. If you leave an e-signature, FedEx will leave your package without a signature.
For Express Shipping orders: except for on National Holidays, we can make deliveries on Tuesdays-Fridays ("Delivery Days"). If you order by 11am EST on Monday-Thursday, you will receive your flowers the next day! Orders placed after 11am EST Monday-Thursday will arrive in 2 Delivery Days. Orders placed Friday-Sunday will arrive the following Tuesday. If your order arrives outside of the delivery window, please contact us at email@example.com so that we can resend the bouquet or offer you a site credit.
If you would like to cancel an order after it has been placed, please contact us at firstname.lastname@example.org as soon as possible: if you contact us before the order has been sent to one of our farm partners, we’d be happy to provide you a site credit for the full amount of your purchase. We cannot offer any credits or refunds once orders have been sent to our farm partners.
If you would like to postpone delivery or make any other changes to an order that has already been placed, please contact us at email@example.com as soon as possible: if you contact us before the order has been sent to one of our farm partners, we’d be happy to make your requested changes. We cannot offer any credits or refunds once orders have been sent to our farm partners.
For subscription orders: you may always skip or reschedule your order as long as it is either before your subscription renewal date or no later than 24-hours after your renewal charge has gone through. We cannot accommodate changes after that. We do not offer refunds on subscription orders after your payment has processed.
If you would like to file a complaint about your order, you must do so within 48-hours of the delivery your bouquet. All complaints must be emailed to firstname.lastname@example.org including an explanation of the issue, and you must include a photo if the complaint is about damaged or missing stems. Refunds, credits, or replacements may be given at the sole discretion of ReVased.
If customers create an account through the ReVased website, customers may deactivate their accounts for whatever reason they choose. ReVased may remove customers and prohibit future use on the site for any actions or omissions that ReVased considers to be bad behavior. ReVased may terminate an order for any actions or omissions that ReVased considers to be bad behavior.