For purchasers, full payment is required at the time of purchase unless otherwise specified by ReVased. Payment must be made by credit card. Your credit card information will be processed by a secure third party and ReVased will neither share nor have direct access to your credit card information.
Once payment is made, all sales are final and payment shall be considered non-refundable. Refunds may be given at the sole discretion of ReVased. If you would like to file a complaint about your order, you must do so within 48-hours of receiving your bouquet. All complaints must be emailed to email@example.com and you must include a photo if the complaint is about damaged or missing stems.
At the time of payment, you agree to provide ReVased with all necessary information for flower delivery, including but not limited to (1) the exact location of the delivery (including the address and apartment number or office number if applicable); (2) the contact person, and contact information for that person, at the time of delivery; and (3) the number of bouquets to be delivered. Please make sure to provide us with the full and correct shipping address at time of purchase. Once flowers are shipped, we are unable to change the shipping address. Any delays or undeliverable orders due to the incorrect shipping address being provided to us are non-refundable.
Our estimated delivery window is 3-10 days, and we always ship the flowers to arrive within that window. However, we do not have guaranteed delivery dates, so we cannot offer refunds, credits, or replacements for delivery delays alone. If your flowers arrive in good condition but outside of that delivery window due to weather-related or other shipping delays, we cannot offer refunds, credits, or replacements.
For subscriptions, you may always skip or reschedule your order as long as it is either before your subscription renewal date or no later than 24-hours after your renewal charge has gone through. We will not be able to accommodate changes after that. We do not offer refunds on subscription orders after your payment has processed.
If customers create an account through the ReVased website, customers may deactivate their accounts for whatever reason they choose. ReVased may remove customers and prohibit future use on the site for any actions or omissions that ReVased considers to be bad behavior. ReVased may terminate an order for any actions or omissions that ReVased considers to be bad behavior.